Embracing customer empathy: How Abercrombie & Fitch, Co. stays connected to their customers

Brands tend to face the most challenges in times when they lose touch with their customers. Abercrombie & Fitch Co.’s brand is hotter than ever after cracking the code to [...]

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Thursday | 9:00 am - 9:30 am | Room 4

It takes two to tango: Getting the most from long-term supplier partnerships

There’s a time and place for one-time flings, but there are also a lot of upsides to a long-term relationship – in both love and research! We’ve been working together for [...]

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Wednesday | 4:00 pm - 4:30 pm | Room 5