Relationships and trust for long-term engagements: A view from the client side

Room 2 | 1:15 pm - 1:45 pm | Thursday, February 23, 2023

Long-term and profitable client engagements can be difficult goal in any economic climate, but more so in the current fiscal tightening on research spend. In this session, we will explore – from the client side – the aspects of relationship and trust building that evolve into long-term engagements under the landscape of “doing more with less.” With this landscape – what elements of the client/vendor relationship to focus on? How to provide more value on existing engagements? What are the biggest factors that impact trust and future collaboration?

Key takeaways:

1. What elements of the client/vendor relationship to focus on to evolve into long term engagements.
2. How to provide more value on existing engagements.
3. Biggest factors that impact trust and future client collaboration.

Best Practices Presentation by End-Client Technology