Zoe Dowling

Principal Program Manager, Microsoft

A passionate advocate of customer experience, Zoe is the principal researcher on the CXP Research team, which conducts strategic product research across Microsoft’s Cloud + AI division. Prior to joining Microsoft in 2021, she held senior leadership roles at Forsta, a CX research technology provider and Kantar, a global insights consultancy. Zoe holds a Ph.D. in Sociology from the University of Surrey, England.

Sessions from Zoe Dowling:

Relationships and trust for long-term engagements: A view from the client side

Long-term and profitable client engagements can be difficult goal in any economic climate, but more so in the current fiscal tightening on research spend. In this session, we will explore [...]


Thursday | 1:15 pm - 1:45 pm | Room 2