February 12-13, 2019

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Customer Experience from Talk to Action: An Interactive Workshop

Room 4 | 3:30-4:00 | Tuesday, February 12, 2019

Voice of the customer input is only as good as the action it creates. Companies and brands that listen but do nothing with the data and insights are wasting time and money. The good news: It can be much easier than you think to foster positive (and profitable) change in your organization using VOC.

Join us for this session where Customer Experience Champion Lori Laflin shares tips and tricks for taking action with your data. Regardless of the role you play in customer engagement/service or the model your team uses for research and sharing insights, this workshop will arm you with practical suggestions for moving the work beyond presentation mode.

Presentation type:

  • Best Practice Workshop


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