February 12-13, 2019
Richard has over 20 years of experience in the IT software market place working with suppliers of CRM, complaints management, voice of the employee, voice of the customer and market research. He has a keen interest in any tools and processes to help organizations to understand and learn from employee experiences as well as customer experiences to help them to grow and provide both better products and services. With the amount of data available today organizations need all the help they can get to help make of sense of it in a timely and efficient manner.
Sessions from Richard Adair:
Video is becoming a full-fledged component of the modern research portfolio due to its capability to deliver better, richer insights and greater impact. However, historically it has been difficult to [...]
Wednesday | 11:30-12:00 | Room 4