When transactional meets relational – the rubber hits the road

Room 1 | 11:30 am - 12:00 pm | Wednesday, May 3, 2023

When 1 + 1 equals more than 2, magic happens. DHL Global Forwarding and Forsta worked together to bring two different methodologies together into an all-in-one customer system. Together, the complete processes deliver results that resolve issues from organizational silos and deliver actionable insights. All this despite complexity challenges; allowing Customers to respond as and when they want to, the need for real-time comparison and a rollout across 100+ countries. Join us to learn how you can do the same.

Key takeaways:

  1. Common pitfalls – and how to avoid them – when combining differing feedback programs into one tool.
  2. Best practices for managing a complex global program.
  3. How to incorporate new technology into legacy IT infrastructure.

B2B Case Study Joint Presentation


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