How Lowell engage with customers in problem debt

Room 2 | 11:30 am - 12:00 pm | Wednesday, May 3, 2023

How Lowell gets engagement from customers in problem debt and vulnerable situations – How research undertaken by Lowell led to a better understanding of their customers and changed the way we communicated with them which led to improved commercial results and a better customer experience.

What are three takeaways or three solutions this presentation provides for attendees?

Better understanding of the impact debt has on people.
How research was used to understand barriers to engagement.
How re-shaping communication let to better business outcomes for Lowell.

Case Study Financial Services Presentation by End-Client

Speakers:

Lowell

Lisa Hulme-Vickerstaff
Head of Customer Research and Insight

Speaker Bio

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