How Lowell engage with customers in problem debt

How Lowell gets engagement from customers in problem debt and vulnerable situations – How research undertaken by Lowell led to a better understanding of their customers and changed the way [...]

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Wednesday | 11:30 am - 12:00 pm | Room 2

Moja: Fueled by insights and upping the stakes in the insurtech revolution

Moja is AXA’s new digital-only car insurance brand, born from a deep understanding of digital natives – it’s the new kid on the block, delivering fairness and simplicity 24/7. Since launch, [...]

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Thursday | 11:30 am - 12:00 pm | Room 5

Rooting your business in the customer: A grassroots guide to segmentation

From beauty salons to online boutiques, dentists to craft breweries, Tyl by NatWest helps U.K. businesses take payments in store, over the phone and online. Customer experience is at the [...]

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Wednesday | 12:15 pm - 12:45 pm | Room 2