Louise Hazell

Senior Research Manager, Human8

15 years’ research experience, working for large and medium-sized agencies, as well as not-for-profit organizations. Quant & qual | Ad hoc & trackers | National & international work.

I’m open to new methodologies and always searching for better ways to convert results into tangible insight

Sessions from Louise Hazell:

Delivering long lasting impact from a Customer Experience Framework at Premier Inn

Like many big businesses, our guests often have multiple touchpoints with us, from researching a future stay, to booking, to pre-stay, to the stay and sometimes post stay. These touchpoints [...]


Thursday | 3:15 pm - 3:45 pm | Room 2