Lisa Hulme-Vickerstaff

Head of Customer Research and Insight, Lowell

Lisa is head of customer research and insight at Lowell.  She brings a wealth of customer and B2B experience from a diverse range of sectors.

Lisa has worked in research and insight for over 25 years primarily in client-side organizations including BT, O2, Bupa and Unilever.

At Lowell, Lisa set up their first in-house research and insight team and has helped the business become much closer to their customers in understanding their wants and needs.

Lisa is passionate by the actionability of customer research and is known to read every verbatim comment customers have left in surveys.

Sessions from Lisa Hulme-Vickerstaff:

How Lowell engage with customers in problem debt

How Lowell gets engagement from customers in problem debt and vulnerable situations – How research undertaken by Lowell led to a better understanding of their customers and changed the way [...]


Wednesday | 11:30 am - 12:00 pm | Room 2