Jeremy Strang

Global Head of Customer Intelligence, DHL

Jeremy is a senior insight professional championing customer needs and promoting a customer-centric culture within Freight Forwarding. He has worked in both client-side and agency-side roles spanning retail, auto and financial sectors. Jeremy leads insight programs across all audiences, from global, regional to country teams, focused particularly on actioning customer feedback.

Sessions from Jeremy Strang:

When transactional meets relational – the rubber hits the road

When 1 + 1 equals more than 2, magic happens. DHL Global Forwarding and Forsta worked together to bring two different methodologies together into an all-in-one customer system. Together, the [...]


Wednesday | 11:30 am - 12:00 pm | Room 1