Jakov Cavar

Senior Sales Director Head of Customer Experience DACH, Forsta

Jakov has been working in different managerial positions in the consulting and market research industry, most recently for insidery and Kantar TNS. He has over 20 years of experience in the areas of customer experience, employee engagement and brand and communication research. Jakov is also a proven expert in the performance evaluation of marketing activities among others in the B2B and manufacturing sector and a frequent speaker at various market research and CX Insights events.

Sessions from Jakov Cavar:

When transactional meets relational – the rubber hits the road

When 1 + 1 equals more than 2, magic happens. DHL Global Forwarding and Forsta worked together to bring two different methodologies together into an all-in-one customer system. Together, the [...]


Wednesday | 11:30 am - 12:00 pm | Room 1