Danielle is a customer strategy manager at Tyl by NatWest leading the sales and acquisition customer experience strategy, ensuring merchants onboarding journey is effortless. Passionate about bringing the customer voice to life Danielle uses a combination of research based interviews and data analysis to embed the customer into every part of the company culture. Prior to NatWest, Danielle worked in Marketing and Communications roles specializing in social media working for brands such as McDonalds, London City Airport, Unilever and Land Rover.
Sessions from Danielle Kirkby:
From beauty salons to online boutiques, dentists to craft breweries, Tyl by NatWest helps U.K. businesses take payments in store, over the phone and online. Customer experience is at the [...]