April 2-3, 2019

Register Now Convince the Boss

Experience the New Generation of NPS Platforms

Room 2 | 2:15-2:45 | Wednesday, April 3, 2019

Learn how AI reveals the hidden loyalty drivers in your text feedback:

  • Turn a simple two-question NPS survey into an insights goldmine.
  • Analyze text responses faster, cheaper and more efficiently by leveraging NLP-AI with
  • Employ AI to reveal hidden insights and avoid costly mistakes, which can produce misleading results when using traditional analyses.


More sessions

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Operational Metrics Integration and Case Studies

Many organizations stills struggle with harvesting and integrating multiple sources of data, including unstructured data. This presentation will address how to integrate data for maximum utility. Case studies will be [...]


Tuesday | 2:15-2:45 | Room 4

New Applied Now: How Accenture Evolved its Business Practice and Consumer Insights Function

New Applied Now – That’s Accenture’s new business mantra. In this presentation, we’ll learn how Accenture has evolved its business practice and consumer insights function to help clients capitalize on [...]


Wednesday | 1:30-2:00 | Room 5

Why Don’t They…? Using Narrative Economics to Better Understand People

How you think about, interact and communicate with customers is based on the premise that you know who they are and how they make choices. However, traditional ways of looking [...]


Tuesday | 4:15-4:45 | Room 1