April 2-3, 2019
Voice of the customer input is only as good as the action it creates. Companies and brands that listen but do nothing with the data and insights are wasting time and money. The good news: It can be much easier than you think to foster positive (and profitable) change in your organization using VOC.
Join us for this session where Customer Experience Champion Lori Laflin shares tips and tricks for taking action with your data. Regardless of the role you play in customer engagement/service or the model your team uses for research and sharing insights, this workshop will arm you with practical suggestions for moving the work beyond presentation mode.
Virtual reality is being used today in a broad range of applications, including medicine, education, architecture, product development, travel planning and even customized shopping. For behavioral scientists, virtual reality provides an [...]
Hear behind-the-scenes lessons learned from the trailblazing teams at Kraft Heinz who leveraged a five-day innovation pipeline sprint approach to revitalize their portfolios and fill their three-year innovation pipelines with [...]
Based on recent experience at Worldpay, this presentation will attempt to answer the following questions: How do you change your company’s perception of market research from just “corporate overhead” to a [...]