Chicago

April 2-3, 2019

Chicago
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Creating Added Value from NPS with Text Analytics

Learn how using text analytics to analyze an accompanying open-ended question adds value to your NPS score, making it more actionable, easier to follow up on and a real learning tool.


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The No. 2 Ranked Pediatric Hospital Leverages a Community to Learn from its Patients

Thankfully, most of us can’t imagine what it is like for patients and families coming to Cincinnati Children’s Hospital Medical Center. Trying to understand their experience, extracting insights and making [...]

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Demanding Reporting Demands No Compromise

Today’s enterprise clients require reporting that goes beyond simple PPT decks. They demand reporting solutions that eliminate the manual, tedious, time-consuming, error-prone processes around static survey data reporting. Real case studies [...]

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How to Optimize Co-Creation!

This presentation will cover what six key elements make co-creation sessions more effective and productive: Recruit participants who have a creative bent: creative consumers! Train them on creativity and stretching thought. Give them [...]

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