Room 4 | 10:30 am - 11:00 am | Monday, March 27, 2023
In 20 years, the insights industry has evolved from phone surveys and mail-in questionnaires to AI and computers spitting out solutions to our biggest questions from vast swaths of raw consumer data.
Let’s digest that.
Until now, there have been three distinct eras of insights – each defined by how new technology allowed insights to transform and make a bigger business impact.
Now, we’re entering the fourth era of enterprise insights: The Connected Era (2023), where knowing what consumers want, moment-to-moment isn’t enough. It’s not the company that gains the fastest insight now that wins. Instead, it’s the company that harmonizes its data asset to be predictive, connected and democratized across the organization that will be the first to the table with innovative ideas that fit their customers’ needs.
For businesses, this means becoming more consumer-centric and working in more agile and iterative ways. For insights professionals, it means a mindset shift from data analysts to business consultants to create more business value.
In this talk, Ryan Barry, president of Zappi, will discuss the fourth era of enterprise insights and how insights will transform to become the next frontier of business agility and customer-centricity. Ryan will lead an engaging discussion on the evolution of insights, new mandates for insights professionals and connected learnings to inform business strategy.
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