March 5-6, 2019
Everyone in qualitative research knows that it’s a challenge to find and schedule suitable participants and that the ultimate quality of research efforts depends on doing so. We even have the skills to find out what motivates participants and explore ways to better engage but who has time for that? Turns out, we did! And this session will share what we learned.
Amanda conducted several usability sessions in an initial effort to help L&E improve their digital experiences and it quickly became apparent that the things to fix spanned much wider than the individual interactions or screens. L&E then embarked upon a joint effort to utilize both the user experience-focused and market-focused research skills to understand the participants within their database. This session will aim to share what we learned, how we applied those learnings and specific tips that individuals can use right away to improve their own participant recruitment and engagement practices.
It seems over recent years the word “dashboard” often conjures up fears amongst market researchers of data-heavy, complicated, unwieldy online reports that cost a small fortune to produce, both in [...]
Customer experience and patient journeys require a sound science base if they are to reflect the true experience and provide actionable results. Customer types should be narrowly defined to the [...]