March 5-6, 2019
Tricia Houston applauds brands that create humanized feedback experiences. She and MMR LIVE are on a mission to help organizations apply the same care to the experience of feedback touchpoints as they do to crafting overall CX and then operationalize the results to help brands go further, faster.
Sessions from Tricia Houston:
Experience enhances everything and in today’s experience economy, brands and organizations that lead with an experience strategy grounded in solid research are winning our hearts, minds and dollars. Current approaches [...]
Wednesday | 1:30-2:00 | Room 1