Brooklyn

March 5-6, 2019

Brooklyn
Register Now Convince the Boss

Sessions from Heart of the Customer:

Many Journey Maps Fail. Don’t Be a Statistic.

Journey-mapping is the best practice to understand how your customers view their experience; Forrester reports that 88 percent of customer experience (CX) professionals are mapping customer journeys and Temkin Group [...]

Details

Wednesday | 8:30-9:00 | Room 5