‘The best half an hour I’ve spent’: Customer closeness in a low-engagement category
The need for customer centricity has soared to the top of the list of organizational priorities for most businesses. For many, it is a philosophy and a pledge which is [...]
Wednesday | 4:45 pm - 5:15 pm | Room 2
3 essentials to enhance your web designs
User-centric web design is essential for success with digital touchpoints. But did you know that a lot of the browsing process is unconscious – and outside of the awareness of [...]
Thursday | 10:45 am - 11:15 am | Room 2
Applying the MRS client-side EDI best practice guidelines
The MRS Guidelines cover sampling, language and methodologies and offer advice to client-side researchers. This session looks at the learnings from these guidelines and provides practical advice for implementation. Key takeaways: Awareness of [...]
Wednesday | 2:30 pm - 3:00 pm | Room 4
Automated innovation: Greater efficiencies for client reporting
BVA BDRC has partnered with E-Tabs since 2018 to create greater efficiencies in their reporting. BVA BDRC is an international full-service market research company that continually strives to innovate and [...]
Wednesday | 4:45 pm - 5:15 pm | Room 5
Avengers assemble: Putting the Marvel superhero strategy at the center of Mars sensory insights to drive winning innovations
In any team, fostering a culture of continuous learning is paramount to staying ahead in the field of innovation. This involves not only acquiring new knowledge but also integrating it [...]
Wednesday | 3:15 pm - 3:45 pm | Room 2
Being human: How to traverse highly emotional territory in marketing research
How can a moderator most effectively handle an emotionally charged interview topic? How does one maneuver when an interview suddenly becomes emotional for the respondent? Dealing with emotional content can be [...]
Wednesday | 10:00 am - 10:30 am | Room 1
Believe in better: A journey to embedding cultural insight at Sky
Understanding cultural shifts is key in delivering the vision of a future-focused company like Sky. This session will outline the journey to embed cultural insight in the business, its impact [...]
Thursday | 2:30 pm - 3:00 pm | Room 3
Bringing empathy through metaphor
Amongst all the bubble and squeak about AI, a lot has been claimed about what AI cannot do as well as what it can. Most discussion is more or less [...]
Thursday | 11:30 am - 12:00 pm | Room 3
Bye-bye burnout: A researcher’s guide to thriving in work and life
Burnout remains a pervasive issue in the industry, particularly among market researchers striving to meet stakeholder/client expectations while balancing personal well-being. In this talk, we will explore practical strategies and [...]
Thursday | 1:45 pm - 2:15 pm | Room 2
Case study: Unlocking empathy at scale with high-trust AI
While it may seem ironic, one of the biggest benefits of AI for insights leaders is to better understand how consumers really feel and why. But researchers also need to [...]
Thursday | 12:15 pm - 12:45 pm | Room 2
Changing hearts and minds in the home connectivity category: Leveling up digital experience by building a beta community
Consumer demand for reliable home connectivity and high-quality digital services has undergone an acceleration. In today’s post-pandemic world, evolved consumer lifestyles and a digital revolution mean connectivity is king, inside [...]
Wednesday | 10:00 am - 10:30 am | Room 3
Consumer insights for user-generated content
In the era of the digital revolution, consumers not only consume digital assets but also actively contribute by creating new digital content. This shift in consumer behavior has raised doubts [...]
Thursday | 3:15 pm - 3:45 pm | Room 3
Creating a better B2B survey: U.S. and U.K. respondents speak!
Response rates for online research, particularly surveys, have declined in the past several years. This issue affects B2B surveys more than B2C, given the smaller and more specific populations that [...]
Thursday | 12:15 pm - 12:45 pm | Room 1
Customer salience: The road to insight driven decision-making
While talk of customer-centricity has never been more prevalent, the truth is that it’s not translating into action. U.K. customer experience and service benchmarks alike both highlight a recent drop [...]
Wednesday | 11:30 am - 12:00 pm | Room 5
Customers want to be heard. Are you listening? Companies like Nespresso, Ahold Delhaize and Coca-Cola already do.
A large part of market research budgets is spent on acquiring respondents and data collection. Are you happy with your data quality? How is the engagement of those respondents? And [...]
Thursday | 1:45 pm - 2:15 pm | Room 1
Decoding Scotch: Unveiling consumer perceptions in the world of whiskey
In an era where the spirits landscape is constantly evolving, this study delves into the heart of consumer attitudes and behaviors towards Scotch and its counterparts within the whiskey category. [...]
Wednesday | 4:45 pm - 5:15 pm | Room 1
Defining an insight team’s purpose in an AI-shaped world
James Wycherley, author, host of the Transforming Insight podcast and CEO of the Insight Management Academy, draws on the collective wisdom of the IMA’s 92 corporate members to get back [...]
Thursday | 1:45 pm - 2:15 pm | Room 4
Empowering the patient voice: How NHS organizations harness Ascribe Coder to analyze patient and public feedback
The NHS is committed to putting the patient at the heart of everything it does – it is a key tenet and included in its constitution. In this presentation, NHS [...]
Wednesday | 2:30 pm - 3:00 pm | Room 2
Extended reality meets market research: Introducing Rexee
In the age of immersive experiences, the rise of extended reality (XR) technologies and the changing habits of new generations has created new challenges that traditional methods struggle to handle. [...]
Thursday | 10:00 am - 10:30 am | Room 5
Fear, failure and learning to fly: Rewriting the innovation playbook
In our pursuit of innovation, the mantra of “fail fast” has become a rallying cry. Remarkable tales from client-side leaders in their fields reveal the wins found in epic fails and [...]
Thursday | 12:15 pm - 12:45 pm | Room 5
Finding the diamond in the rough: Surfacing trends in the jewelry market through automated analytics
In a collaborative effort between De Beers, a globally recognized leader in the diamond industry and Inspirient, a pioneering provider of automated analysis technology, this presentation introduces a novel approach [...]
Thursday | 10:00 am - 10:30 am | Room 3
Finding the diamonds in B2B research
Our consumer brand clients expect us to conduct consumer research at speed and scale to deliver powerful story insights. But finding the diamonds of human truth and business opportunities in [...]
Wednesday | 10:45 am - 11:15 am | Room 3
Forecasting demand for Guide Dogs 15 years into the future
The global pandemic put the Guide Dogs charity into a firefighting mode, forcing a short-term mind-set, but there was a need to reset the strategic horizon to build more long-term [...]
Wednesday | 10:45 am - 11:15 am | Room 4
From testing to learning: How Diageo used consumer feedback to expand in Africa
Join Deirdre van Zyl, Diageo’s head of innovation planning and insight in Africa, and Nicole Teh, strategic account director at Zappi, as they delve into Diageo’s consumer-centric approach to product [...]
Wednesday | 12:15 pm - 12:45 pm | Room 3
Fueling disruptive innovation: In conversation with Pernod Ricard
The global ready to drink (RTD) alcoholic beverage market has exploded over the last few years; it’s expected to grow by 12% in volume between 2022 and 2027, achieving $40 [...]
Wednesday | 3:15 pm - 3:45 pm | Room 4
FutureLens: Feeding tomorrow by navigating the future
Our world is changing in both clear and uncertain ways and we must think differently. Global food company Kerry Taste & Nutrition partnered with Kantar Futures to explore the scenarios [...]
Thursday | 3:15 pm - 3:45 pm | Room 4
Game-changer or gimmick: Do celebrity partnerships really work?
Sydney Sweeney, Martha Stewart, Rihanna. Brands spend millions of marketing dollars on celebrity endorsements each year. But are those investments paying off? In this session, John Curran and Danielle Wiseman [...]
Wednesday | 4:00 pm - 4:30 pm | Room 3
Gen Z in their quarter-life crisis era
In the summer of 2020, with most of the world in lockdown, something very important happened, but which hardly anyone noticed at the time: “Gen Z” became more Googled than [...]
Wednesday | 12:15 pm - 12:45 pm | Room 1
Green power to the people!
Environmental issues and climate change are hot topics these days. Many of us, not just the scientists, environmental/climate activists, or some politicians, are trying to figure out what we can [...]
Thursday | 1:45 pm - 2:15 pm | Room 5
How can we fix brand tracking? The future of measuring brand perception
Everyone knows that in theory, investing in your brand is a key part of delivering long-term success. It helps you stand out against your competitors, enables you to charge a [...]
Wednesday | 1:45 pm - 2:15 pm | Room 1
How PepsiCo and Woxi have changed the innovation game with next-generation predictive analytics
PepsiCo set out to develop a better innovation insights and predictive analytics system. It puts sales predictive tools at users’ fingertips, allowing them to identify winners faster, make ideas stronger [...]
Wednesday | 4:00 pm - 4:30 pm | Room 1
How reaching niche audiences brings you closer to your consumers
In today’s competitive market, trustworthy insights from hyper-targeted audiences are more crucial than ever for powering tactical and strategic business decisions and growing consumer centricity. In this session, we’ll share a [...]
Wednesday | 4:00 pm - 4:30 pm | Room 5
How Roche works against insights inflation
Almost everything is called an insight nowadays. So how do you ensure that you generate quality insights for your internal stakeholders? And even more importantly, how do you ensure that [...]
Wednesday | 11:30 am - 12:00 pm | Room 3
How to increase in-store campaign effectiveness – lessons learned from the British Heart Foundation study
The in-store retail scenario continues to pose challenges and shopper attention is at a premium. Overcoming these challenges is particularly crucial for the profit and non-profit sectors alike as they [...]
Wednesday | 2:30 pm - 3:00 pm | Room 1
How to market market research: The art of selling insights to marketers
Insights can only realize their full value if stakeholders are engaged and commit to using them. At Samsung we’ve been able to achieve this by using key tenets of marketing [...]
Thursday | 2:30 pm - 3:00 pm | Room 2
Hunting for growth: Insights from marketers on the role of promotions
How can promotions support long-term growth as well as immediate sales activation in a successful brand strategy? From the viewpoint of more than 2,000 marketers, you may learn how promotions [...]
Thursday | 11:30 am - 12:00 pm | Room 5
Immersive qualitative research and experiential deliverables
The relationship consumers hold with products and brands has undergone an enormous shift. Understanding these revised relationships often requires a deeper connection than can be found on a Zoom call [...]
Thursday | 3:15 pm - 3:45 pm | Room 5
Improving well-being in research: The AURA Working Well Together Charter (panel discussion)
How clients and agencies work together can affect not only the quality of the work but peoples’ well-being. With a goal to mitigate pressure points that can lead to stress [...]
Wednesday | 11:30 am - 12:00 pm | Room 4
Insights-driven TikTok creative guidance: How to leverage platform features
Are you looking to introduce a spark of freshness into your advertising strategy? The next frontier for marketers around the world is to embrace the potency of brands on TikTok! [...]
Wednesday | 4:45 pm - 5:15 pm | Room 3
Integrating social listening into the research toolkit
Warner Bros. Discovery shares how it incorporates social listening and social analytics within its consumer research toolkit. The presentation underscores WBD’s commitment to staying attuned to the pulse of its [...]
Wednesday | 1:45 pm - 2:15 pm | Room 4
Is it time to fire the qual team? The role of AI in qualitative moderation – a head-to-head case study
Clever Kevin is MDI’s AI-driven qualitative moderator who strives to take advantage of AI’s benefits – streamlining often cost-prohibitive and time-consuming research tasks. Clever Kevin aims to make qualitative research [...]
Wednesday | 3:15 pm - 3:45 pm | Room 5
Leveraging a global brand tracker within a complex organization
Cambridge University Press & Assessment is a heritage brand dating back as far as 1534. With that come many advantages, but also some challenges with how things progress. A brand [...]
Wednesday | 10:00 am - 10:30 am | Room 2
Leveraging AI to create the next generation of research technology
Forsta’s managing director of market research at Manny Rodriguez will discuss how surveys, cross-tab reports, response coding and many other traditional research tools may all soon be things of the [...]
Thursday | 10:45 am - 11:15 am | Room 5
Market research Room 101: What will you banish?
Ever wondered what the research industry could do without? In this interactive game show, two teams of client- and agency-side industry leaders will put forward their contenders to be banished [...]
Thursday | 2:30 pm - 3:00 pm | Room 4
Money talks: How the cost-of-living crisis is impacting mental health and how brands can help
We are well aware of how the cost-of-living crisis is impacting people’s ability to put food on the table and pay their rent. But these immediate and tangible impacts are [...]
Thursday | 3:15 pm - 3:45 pm | Room 1
Navigating the impacts of the rising cost of living: The AXA Customer Lifestyle Report
With the rising cost of living, AXA UK wanted to find out what it looks and feels like to live in these changing times. In response, AXA UK has produced [...]
Thursday | 10:00 am - 10:30 am | Room 1
Next-gen empathy: Amplifying consumer voices in the new era of market research
Join Katie Angier, global consumer insight and analytics lead at Reckitt, alongside Jilleun Eglin, senior director of product at Discuss, for this session on revolutionizing consumer empathy in the current [...]
Thursday | 10:45 am - 11:15 am | Room 3
Panel fraudsters uncovered: An in-depth look at who they are and their impact on your investment
Fraud has grown exponentially in the online world in recent years and the panel industry is no exception. But who’s committing panel fraud? Why is it beneficial for these fraudsters? [...]
Thursday | 10:45 am - 11:15 am | Room 1
Partnering with Kraft Heinz to innovate into new spaces
You can’t leave growth to chance, brands must intentionally look for new spaces in which to innovate. Those spaces must be meaningful and different from your competitor and incremental to [...]
Wednesday | 1:45 pm - 2:15 pm | Room 2
Plugging into people and pushing boundaries: Driving commercial impact
With budgets tightening and a focus on prioritization, it’s easy for brands to play it safe for short-term wins: research shifts from the truly exploratory to churning out regenerative propositions [...]
Wednesday | 11:30 am - 12:00 pm | Room 2
Predicting the pulse of the world: Understand culture with generative AI and predictive analytics
We can learn a lot about people from how they communicate online. Not by looking at the number of engagements with a post or the amount of retweets but by [...]
Wednesday | 12:15 pm - 12:45 pm | Room 5
Recruiting and retaining a world-class insights team for a disruptive world – a guide for insights leaders
In a continuously disrupted and ever more competitive world, insights leaders need to be agile and adaptive in how we attract new talent to the profession and grow the competencies [...]
Wednesday | 10:00 am - 10:30 am | Room 4
Research in the U.K. and the BEST approach to AI
As the U.K. regulator and professional and trade body, MRS has been collecting data on the market for research in the U.K. for many years. In this session the latest [...]
Wednesday | 10:45 am - 11:15 am | Room 5
Research that tells a story
The ability to translate raw data into interesting insights and memorable narratives is one of the most valuable skills you can have as a research practitioner. Gareth Lofthouse, co-founder of [...]
Wednesday | 12:15 pm - 12:45 pm | Room 2
Research with international flavor: Wendy’s shares recipes for successful studies around the world
What does it take to gain insights that transcend borders? International quantitative research requires acknowledging cultural differences, and innovative methodologies and engaging survey design can make all the difference. Join [...]
Wednesday | 2:30 pm - 3:00 pm | Room 3
Run programmes, not projects to really make an impact
Tired of the ad hoc approach to customer experience? It’s time to bring an always-on mentality to stay attuned to customers’ shifting mind-sets. Join Stephen Priestnall and James Cuthbertson as [...]
Wednesday | 4:45 pm - 5:15 pm | Room 4
Scaling the why: How Kimberly Clark is using conversational AI to blend qual with quant
When Kimberly Clark had the opportunity to pitch to a prospective trade customer, they wanted to persuade the supermarket to stock one of their products. To do this, they knew [...]
Wednesday | 10:00 am - 10:30 am | Room 5
Setting the bar high in better understanding customers’ needs
So much of market research focuses on end consumers but in alcohol, bartenders play a critical role, whether through designing menus, recommending a brand or encouraging a consumer to try [...]
Thursday | 1:45 pm - 2:15 pm | Room 3
The CMO perspective: How to create consumer value in a rapidly changing world
The world around us is changing quickly. The context in which consumers make decisions looks very different today than just a few years ago. We are in a cost-of-living crisis [...]
Thursday | 10:00 am - 10:30 am | Room 4
The future of consumer-led marketing: How AI is changing the game with insights and empathy
In this fireside chat, we will dive into how implementing qualitative consumer insights early and often will be transformative for marketing effectiveness. Key takeaways: How technology is enabling near real-time qualitative insights [...]
Wednesday | 12:15 pm - 12:45 pm | Room 4
The future of green: Defining eco in the U.K.
Hear from Andrew Flavin from the Reckitt UK shopper insights team on how Nailbiter videometrics uncovered unique insights into how the eco-conscious shopper navigates through the store to make a [...]
Thursday | 3:15 pm - 3:45 pm | Room 2
The future of qualitative research: Driving change through innovation
Qualitative research went through a seismic shift during the global pandemic. Methods that were once deemed unrealistic or sub-optimal became the de facto standard. Now that four years have passed, [...]
Thursday | 2:30 pm - 3:00 pm | Room 5
The invisible opportunity: Reconnecting with your lost audience
Learn how to reconnect with audiences and unlock lost opportunities. Not representing your “true” audience could mean you are missing out on vital growth for your brand, product or service. Representation [...]
Wednesday | 3:15 pm - 3:45 pm | Room 1
The science behind how we buy and how to predict it with AI
In this session, we’re diving into how decision science, neuroscience and marketing come together. Phil Barden, the author of the bestseller “Decoded,” will share the latest findings from behavioral economics, [...]
Wednesday | 1:45 pm - 2:15 pm | Room 3
The shift from artificial to augmented intelligence
Join us for a thought-provoking session that opens the path from artificial to augmented intelligence in market research. We will explore how we, as an industry, can transcend traditional AI’s [...]
Thursday | 11:30 am - 12:00 pm | Room 2
The true cost of (poor) quality: How fraud and bad data impact the bottom line and send clients packing
Discussions around data quality in the research industry often overlook a crucial aspect: the true cost of bad data. This session directly addresses this overlooked issue. It delves into the [...]
Wednesday | 11:30 am - 12:00 pm | Room 1
The urge to splurge: Differentiating unplanned and impulse purchases
Shoppers’ e-store navigation combined with their physiological responses have shown significant differences among planned, unplanned and impulse purchases in terms of shoppers’ emotional engagement and cognitive involvement in the decision-making [...]
Thursday | 2:30 pm - 3:00 pm | Room 1
This is how you deploy AI in qual consumer insights
Before AI gained the mainstream recognition it has today, GetWhy developed their own generative AI model and have since deployed the technology to completely change the game of qualitative consumer [...]
Thursday | 11:30 am - 12:00 pm | Room 1
Transforming insight at Lloyd’s Register
Caroline van den Bos, insight and client experience director at Lloyd’s Register, joins Insight Management Academy CEO James Wycherley to describe her journey setting up a new global insight function [...]
Thursday | 12:15 pm - 12:45 pm | Room 3
Transforming insight at News UK and eBay
Parveen Bdesha, former insight lead at News UK and eBay Europe, talks to Lisa Dutton, head of team development at the Insight Management Academy, and reflects on her work to [...]
Thursday | 10:45 am - 11:15 am | Room 4
Transforming insight at Virgin Atlantic
Debra Walmsley, head of insight at Virgin Atlantic, talks to Insight Management Academy CEO James Wycherley about her work to transform the impact of insight at Virgin Atlantic. Key takeaways: How Debra [...]
Wednesday | 4:00 pm - 4:30 pm | Room 4
Transforming the impact of insight at Nestlé
Carolina Otero, head of group insight, UK&I at Nestlé, talks to Insight Management Academy CEO James Wycherley about her work to transform the impact of the insight team at Nestlé. Key [...]
Wednesday | 10:45 am - 11:15 am | Room 2
Unboxing beautiful insights: Dunelm’s segmentation revolution
Join us for an insightful exploration of Boxclever’s collaboration with Dunelm, a leading homewares and furniture retailer, to redefine their market segmentation approach. Facing challenges in customer growth and retention [...]
Thursday | 10:00 am - 10:30 am | Room 2
Understanding the consumer world at the speed of online reviews
In this dynamic session, dive into the world of consumer insights based on online reviews. Discover how technology plays a part in understanding the consumer world and cutting through the [...]
Wednesday | 2:30 pm - 3:00 pm | Room 5
Unlocking strategic opportunities with B2B customers: How Visa are partnering with Dynata to empower SMBs across Europe in their digital transformation
In 2020, Visa announced a multi-year goal to digitalize 50 million small and medium-sized businesses (SMBs) worldwide. As part of its efforts to better understand the needs and expectations of [...]
Wednesday | 4:00 pm - 4:30 pm | Room 2
Using AI to drive stronger product performance: Learn how top CPG brands like Coca-Cola, Carlsberg and Nestle use AI to guide, predict and improve their innovation success
The vast majority of product launches within CPG continue to fail. This is something that has been and is still tolerated by many large CPG companies, who explain away this [...]
Wednesday | 10:45 am - 11:15 am | Room 1
Using insight at UKHSA to support people most impacted by health threats
This session introduces the Insight team at the UK Health Security Agency and provides an overview of the types of research that we carry out to support the agency’s decision-making. [...]
Thursday | 11:30 am - 12:00 pm | Room 4
Using segmentation as an engine for growth and regeneration
Explore how segmentation isn’t just a tool for customer categorization, it’s a catalyst for brand growth. A case study by Pentland Brands and Endura, presented alongside our research partner, ImpactSense. Over [...]
Wednesday | 3:15 pm - 3:45 pm | Room 3
What’s next in AI: 2025 trends and predictions
In the wake of the 2023 AI hype, 2024 is witnessing a surge in global AI adoption, poised to revolutionize various facets of society, with all signs pointing at even [...]
Wednesday | 1:45 pm - 2:15 pm | Room 5
Would you like actionable recommendations with that? Insight from two McInfluencers
Telling a compelling story, and influencing key stakeholders at the right times, is the ask of all insight professionals. At McDonald’s, tailoring our insights to our broad mix of audiences is [...]
Thursday | 12:15 pm - 12:45 pm | Room 4
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